FAQs
Loyalty Discount Program: How does it work?
"Purchase Total" is based on the US dollar total of all purchases made in the previous 12 months through a single Golden Set account. "Purchase Total" does not include current purchase. If applicable, the loyalty discount is displayed and applied during checkout.
Volume Discounts: How do they work?
Orders above $100 USD: 5% discount applied (at checkout)
Orders above $250 USD: 10% discount applied (at checkout)
Orders above $500 USD: 15% discount applied (at checkout)
Please Note: Volume discounts will only appear during checkout.
What is your shipping policy and cost?
USA shipping:
Orders of $50.00 USD and over: FREE SHIPPING!
Orders under $50.00 USD: $6.95 USD
-Next business day shipping
-Shipped from L.A., California
-USPS or UPS (1 to 6 business days)
-Tracking/Confirmation number emailed to you
NOTE: We waive all liability after successful delivery is confirmed by the carrier (USPS or UPS). In the unlikely event of a loss, please contact your local carrier and file a loss report with the Tracking and/or Delivery Confirmation number provided.
Canadian shipping:
Orders under $100.00 CAD: $9.95 CAD
-Shipped within two business days
-Shipped from Calgary, Alberta, Canada.
-Canada Post
-Tracking/Confirmation number emailed to you
NOTE: We waive all liability after successful delivery is confirmed by the carrier. In the unlikely event of a loss, please contact the carrier and file a loss report with the tracking number provided.
International shipping:
All Polyester Reels: FREE SHIPPING!
(Snake-Bite, Snake-Bite Smooth, Power Cord and Hex Poly Reels)
Total weight (excluding polyester reels) of .454 kg (1 pound) or less: $7.00 USD
Total weight (excluding polyester reels) of .908 kg (2 pounds) or less: $14.00 USD
Total weight (excluding polyester reels) of .908 kg (2 pounds): FREE SHIPPING!*
-Next business day shipping
-Shipped from L.A., California
-UPS Mail innovations (usually takes 2-4 weeks)
-Tracking/Confirmation NOT available
Item Weights (each):
- 200 meter string reel: .454 kg (1 lb)
- 110 meter string reel: .227 kg (.5 lb)
- 12.2 meter string set: .036 kg (.08 lb)
- overgrip bucket (60 pcs): .5 kg (1.1 lb)
- overgrip 15-pack: .136 kg (.3 lb)
- replacement grip: .036 kg (.08 lb)
- wrist band 2-pack: .027 kg (.06 lb)
- head protection tape: .091 kg (.2 lb)
NOTE: We waive all liability once item(s) has been shipped.
*International orders over .908kg (2 pounds) in weight, but of a cost/weight of less than $100.00 USD per kilogram, may be subject to a shipping charge of up to $7.00 USD per .454 kg. An affected order will not be shipped until these additional charges are paid. Subsequent to placement of an affected order, customer will be contacted (in a timely manner) to arrange payment.
Money Back Guarantee: What is your return policy?
Along with the merchandise you wish to return, please send a copy of the original invoice to Golden Set and a brief explanation that outlines the reason for the return.
Please contact us for our shipping address.
Please note that you are responsible for all shipping and handling costs. We strongly suggest you insure returned product against loss or damage. Merchandise must be returned within 60 days of the original purchase date in its original condition in order to receive a full refund for the invoiced amount.
Please contact us for our shipping address.
Please note that you are responsible for all shipping and handling costs. We strongly suggest you insure returned product against loss or damage. Merchandise must be returned within 60 days of the original purchase date in its original condition in order to receive a full refund for the invoiced amount.
How do I place an order online?
Select the product category you are interested in. Select the product type you are interested in. Select the specific item you are interested in (ie. the length/color/gauge etc.) from the list beneath "Please Choose:". Enter the quantity desired into the 'Add to Cart' field. Click on the "add this to my cart" button. Once you have finished selecting products, click-on the "Shopping Cart" button and follow the instructions to place your order.
What forms of payment do you accept?
For online orders: Visa®, MasterCard® and PayPal®
***Please Note: PayPal® is our credit card transaction-processing company. However, you are not required to have a PayPal® account to place an order. For email orders: Visa® or MasterCard®.
***Please Note: PayPal® is our credit card transaction-processing company. However, you are not required to have a PayPal® account to place an order. For email orders: Visa® or MasterCard®.
What name will appear on my credit card statement?
"Golden Set" will appear beside the charge on your credit card.
What taxes will be charged?
USA and International orders are not taxed. Canadian orders are subject to GST or HST (depending on your province of residence).
How can I contact you?
Our full contact information can be found here.
How do Golden Set's products compare to the competition's?
Every one of Golden Set's products is of the highest quality and available at a remarkably low price. Golden Set's prices are so low that some tennis consumers might dismiss our product-line. This is unfortunate as this is precisely the pattern of thought that can encourage artificially high prices. The "you get what you pay for" mentality is pervasive for good reasons but, as with every generalization, there are exceptions. Golden Set can deliver top quality products at unprecedented prices because we sell directly to consumers (no "middle-man"), avoid expensive advertising/marketing campaigns and utilize an ultra-efficient customer focused operation.
Do you have a privacy policy?
Our complete Privacy Policy is available in PDF format. Click here to download it now.
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